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RETURNS POLICY

Last updated 19th of June, 2023

Our website address is: https://tenways.co.uk.

The following are also our website addresses:

  • https://climatesync.co.uk
  • https://climatesync.tech
  • https://coolmasternet.co.uk

When we refer to our website address: https://tenways.co.uk, we are also referring to the above website addresses.

REFUNDS

All of our Controllers come with a 1-year warranty.

Returns can only be made within 14 days of receipt of the item.

All of our Controllers require configuration to suit your home’s needs, therefore upon return of any items, the returned items will incur a 30% restocking fee deducted from a refund.

All Returned Controllers Delivery Cost will be covered by the customer and must be inspected before the decision to issue a refund.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments about our Returns Policy, you may contact us by:

  • Phone: +44 208 004 9558
  • Email: info@tenways.co.uk
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